As part of our desire to modernise our ticketing system to deliver a better match day experience to the Yellow Army, we will be implementing a change to match day ticket selling from Saturday’s Emirates FA Cup match against Woking on Saturday, November 10 (KO 3pm).
We know there will be some big games coming up at Plainmoor this season that will hopefully see crowds that we haven’t seen for quite some time. With this in mind we feel it is time to change the way we work on match days. Fans selecting their seats and downloading their tickets at home is a big part of this change.
We have listened to feedback from fans during the last few weeks and what has become clear is that despite an overall improvement, there remains one process that requires fine tuning.
In order to speed up entry into Plainmoor, fans will no longer be able to choose the seat they wish to sit in on match days. The ticket office will be solely for fans paying by card, and to collect pre-paid tickets. This is in line with how ticketing is delivered at most football clubs up and down the country.
Season ticket holders automatically have their seats reserved for Saturday’s match.
Our desire to move the majority of pre-match ticket sales online is to increase efficiency and to gain greater understanding of our fan base.
Fans will still be able to call the Club or pay us a visit to pay for specific seats during the week. No-one will be left behind by the changes we are bringing in.
Despite a few early technical hitches we know that the new ticketing system will help the Club deliver a better service to the Yellow Army.
We encourage all fans able to buy online to print your ticket(s) at home or to download them to your smartphone. There are no financial penalties for doing so and fans will experience smoother access through the turnstiles. We do not currently have an all-ticket fixture on our match calendar and all fans can pay at the turnstile as normal.
See you Saturday!
Emirates FA Cup | Torquay United Vs Woking | 10/11/18 | Plainmoor | To purchase and print/download your ticket in advance click here.
National League South | Torquay United Vs St Albans | 13/11/18 | Plainmoor | To purchase and print/download your ticket in advance click here